Welcome to Exotic Amphibian! As a family-owned breeding facility dedicated exclusively to turtles and tortoises, we treat our customers as partners in animal care. Because we operate as a private, closed facility with strict biosecurity, our chelonians start life in a pristine, low-stress environment. 
Thanks to our exceptional health standards and professional packing, transit issues are exceptionally rare. We proudly guarantee live arrival for all turtles and tortoises, extending health protection for 7 full days post-arrival for total peace of mind. 
 

 

📋 1. Guarantee Coverage Options

If a turtle or tortoise arrives deceased (DOA) or succumbs within 7 days despite proper husbandry, you may choose one of two options upon claim approval:
  • Replacement Animal: We ship a replacement reptile. You pay only a discounted $34.99 reshipment fee.
  • Purchase Refund: We issue a full refund for the animal’s cost.
  • Non-Refundable Shipping: Original $54.99 shipping fees paid to carriers are strictly non-refundable.
  • Species Representation: Website photos show typical species traits. Natural shell or color variations do not qualify for claims.

 

🚨 2. Mandatory Claim Protocol

To file a valid claim for an animal deceased on arrival or within the 7-day health window, you must complete these three steps:
  • Photo Verification: Take a clear photo of the animal upside-down directly on top of the shipping box label.
  • Single Snapshot Requirement: Every single claimed animal must be visible in one single photograph.
  • Three-Hour Report Window: Email support@exoticamphibian.com or text our emergency line within 3 hours of arrival.
  • Retain Packaging Materials: Keep the animal and box until explicitly authorized to dispose of them for insurance. 
 

❌ 3. Policy Exclusions & Nullification

To protect our live livestock, this guarantee is completely voided if any of the following occur:
  • Missed First Attempt: No one is available to sign for the package on the first delivery attempt.
  • Late Hub Pickup: Packages held at local carrier hubs are not collected within 2 hours of arrival.
  • Address Typos: An incorrect, incomplete, or invalid shipping address is provided at checkout.
  • Husbandry Neglect: Loss results from improper temperatures, inadequate UVB lighting, dehydration, or poor setups.
  • Refused Deliveries: Any shipment is refused by the recipient for any reason.
  • Extreme Weather Holds: If route temperatures fall below 40°F or exceed 90°F, we safely hold orders at our facility.
Thank you for supporting our family-owned business, respecting our strict biosecurity standards, and prioritizing the health and welfare of your new chelonian!