Welcome to Exotic Amphibian! As a family-owned breeding facility, our top priority is ensuring your new turtle or tortoise travels safely from our private, biosecure facility to your door. We utilize industry-leading live-animal shipping protocols to minimize transit stress and guarantee absolute safety.

📦 1. Rates, Carriers & Delivery Schedules

  • Flat-Rate Shipping: We charge a standard flat rate of $54.99 per live animal order.
  • Carrier Network: All shipments move via FedEx Priority Overnight via reptile shipping services.
  • Industry Standards: We utilize trusted networks like ShipYourReptiles and Reptiles2You.
  • Shipping Days: Orders ship on Tuesdays and Wednesdays only for next-morning arrival.
  • No Weekend Risk: We never ship on Thursdays, Fridays, or before national holidays.
  • Signature Required: All deliveries require a signature; animals are never left on doorsteps.

🌡️ 2. Weather Parameters & Proactive Holds

  • Safe Temperature Window: We ship only when route temperatures stay between 40°F and 90°F.
  • Climate-Controlled Packing: Every order is packed in insulated boxes with specialized weather packs.
  • Real-Time Forecasts: We tailor our heat or cold packs to real-time route conditions.
  • Facility Holds: Unsafe route weather triggers a free hold at our facility.
  • Email Notifications: We will notify you immediately via email to reschedule delayed orders.

🏢 3. Carrier Hub Pickup (Recommended)

Shipping directly to a local, climate-controlled FedEx Ship Center is the safest option. It completely eliminates hours of transport vibration and temperature stress inside a delivery truck.

  • Two-Hour Pickup Window: Collect your package within 2 hours of hub arrival.
  • Maintain Your Guarantee: Prompt pickup ensures your 7-day extended health guarantee remains valid.
  • Identification Required: Present a government-issued photo ID matching the package label name.
  • How to Request: Note “Hold at FedEx Hub” during online checkout.
  • Direct Support: Email support@exoticamphibian.com to find your closest authorized hub location.

❌ 4. Legal Regulations & Shipping Limits

  • Continental US Only: We strictly ship within the lower 48 US states.
  • No International Shipping: We do not deliver to US territories or international locations.
  • Federal & State Compliance: We strictly adhere to state wildlife laws and the federal 4-inch rule.
  • Address Verification: Customers must double-check addresses; we are not liable for checkout typos.
  • Non-Refundable Fees: Courier fees go directly to third-party transit providers and are non-refundable.

Thank you for choosing Exotic Amphibian and partnering with our family to ensure a safe, healthy journey for your new chelonian!